A quarter of a million pounds is to be spent improving Devon and Cornwall police's non-emergency 101 phone line - after the discovery it's even worse than a year ago.
The police and crime commissioner Tony Hogg has ringfenced money to make it fit for purpose.
Callers currently wait an average of 8 minutes to be transferred to an enquiry centre - and then a further 10 minutes before being dealt with by a member of staff.
Cars damaged in bid to buy cheaper
Substance poured on engine to cause fault
Torbay Council considers 'fire and re-hire' in pensions wrangle
'It would only be as a last resort and not a decision that we would take lightly'
Elderly pedestrian hit by car in Paignton crash
23-year-old woman arrested
Top up payments for Ukrainian hosts in North Devon
Households in the area to receive £425
Plans submitted to join two catholic churches in Barnstaple
Linked structures would 'enhance community value'
North Molton storm overflows halved
Water storage tank added at treatment works
