Average South West Water bill lower than nine years ago 

The average South West Water bill for 2018/19 will be lower than it was nine years ago. 

At the same time the company is continuing to invest significantly to improve its services. Bills have been kept down by delivering services to customers more efficiently.

From 1 April 2018, the company’s average annual bill for water and wastewater services will be £491, compared to £493 in 2009/10.  This follows a series of price freezes, bill reductions and below inflation rises in recent years.

While keeping bills down, South West Water is spending £1billion to 2020 on maintaining and improving its services. Investment highlights for 2018/19, which will help sustain around 6,000 jobs in the region, include: 
 

• Upgrading water treatment supplies to  Falmouth and South Devon 

• Commissioning the state-of-the-art Mayflower Water Treatment Works supplying  Plymouth and the surrounding area

• Sewer improvements in Exmouth, Dawlish, Plymouth and St Ives to support development and house building

• Improving wastewater treatment works at Cullompton, Truro, Helston, Uffculme, Woodbury and Menagwins

• Maintaining industry-leading leakage performance and minimising the time taken to repair significant leaks 

• Reducing flooding and pollution in Exmouth, Kingsbridge, Plymouth and Truro by removing surface water from combined sewers, in partnership with Devon, Cornwall and Plymouth lead local flood authorities and the Environment Agency 

• Trialling new and richer digital methods of engaging with customers

• Continuing to increase our renewable energy production