A quarter of a million pounds is to be spent improving Devon and Cornwall police's non-emergency 101 phone line - after the discovery it's even worse than a year ago.
The police and crime commissioner Tony Hogg has ringfenced money to make it fit for purpose.
Callers currently wait an average of 8 minutes to be transferred to an enquiry centre - and then a further 10 minutes before being dealt with by a member of staff.
Plymouth mayor petition loses hundreds of signatures
Poll will still go ahead
Low mammogram uptake in the South West
Officials concerned
Plymouth's cursing industry sailing high!
Last year was record-breaking
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Report highlights Teignbridge Council bad behaviour
Incidents include swearing, arguing and muting one another’s microphones
