A quarter of a million pounds is to be spent improving Devon and Cornwall police's non-emergency 101 phone line - after the discovery it's even worse than a year ago.
The police and crime commissioner Tony Hogg has ringfenced money to make it fit for purpose.
Callers currently wait an average of 8 minutes to be transferred to an enquiry centre - and then a further 10 minutes before being dealt with by a member of staff.
Body found in Bideford fire investigation
Three teenagers currently on bail
Royal Clarence Hotel redevelopment to start
Work to start on historic city centre building
Road closures for Tar Barrels event
Organisers list road closures and residents-only access.
More redundancies at Devon shipbuilder
Redundancies could include managerial roles.
Devon's fire service change alarm response
Changes could save hundreds of thousands of pounds.
Exeter woman averts disaster at Greek airport
Exeter woman hailed 'a hero'.
