Improvements to Devon and Cornwall police's non-emergency call handling service are being promised - after a review found serious problems with it.
The Police and Crime Commissioner looked into the 101 service and found the technology behind it was 'not fit for purpose'.
Tony Hogg says while the call handling staff have been doing the best they could, callers have been waiting far too long to speak to someone.
Mixed picture as DCC overspend reversed but savings target off
Devon County Council is predicting it will miss its £50m savings target
Seven fire crews tackling blaze at North Devon derelict house
Broke out near Bideford
Devon man raises thousands for Hospiscare
Jim Bray received a 'Hospice Hero' medal
Teenage boy arrested following Plymouth nightclub fire
13-year-old released under investigation
Neighbourhood plan to go to referendum
Councillor praised for "dogged determination"
Paignton ‘eyesore’ demolition plan splits town
'Are we really prepared to see yet another hole torn into the heart of Paignton?'
